About

FAQ

• Where is the store based?

  Lakewood, OH

• Do you accept orders placed outside of the US?

  I sure do!

• How long will it take to receive my order?

  All orders are shipped within 10 business days of paid order. I ship once a week. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. All orders are shipped via USPS First Class Service unless otherwise requested/paid for.

• Where Can I Find More Sleepy Robots?

  Please visit my Etsy shop. I have many more robots there; including one of a kind and limited edition items.
  https://www.etsy.com/shop/sleepyrobot13

• Do you accept custom orders?

  No

• Can I add to or have something customized on robots in your shop?

  No. All figures listed are pre-made and cannot be customized.

• I saw a cosplay robot/character on your instagram/Facebook, but I don't see it in your shop. Where is it/can I order it?

  If you do not see a specific design in my shop it is most likely sold out or not available online. Please be aware all of my cosplay bots are very limited edition and in some cases one of a kind. As I also sell these figures at conventions/shows I often sell out very quickly. Due to the limited availability of some supplies used as well as having at this point hundreds of individual designs, I am only able to make a few of each bots at different times. For these same reasons I cannot guarantee a robot will become available again once it sells out.

• Will you be making "Insert Character Name?"

  I don't know. With my current workload with the regular Sleepy Robot 13 shop, Conventions, shows and events, as well as other projects/obligations I cannot say if or when I will make a specific character.

• Can I request a certain character/property?

  No

• Can I pre-order/Have a figure held for me?

  No. All robots are available on a first come, first serve basis.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.